Terms and Conditions

To enrol, Learners must:

·         Meet any prerequisites listed for the Course.

·         Be proficient in reading, writing and speaking English.

·         Have a foundational understanding of Pilates.

·         Hold or obtain an AusActive Student Membership (where required).

·         Provide accurate personal information (full name, address, email, and any other requested details).

·         Comply with any medical or liability requirements notified by KX Institute.

·         Pay the Course Fee in accordance with these Terms.

Enrolments and access credentials are non-transferable. Course access may only be used by the Learner named on the enrolment.

To successfully complete the Course, Learners must:

·         Complete 100% of all modules, assessments and requirements.

·         Complete all course components within the specified access period.

If you do not complete the Course within the required timeframe:

·         Access to Course Materials will expire.

·         You will not be able to submit assessments.

Learners may defer their enrolment for up to twelve (12) months by emailing the Course Coordinator.

KX Institute may change, postpone, or cancel a Course, mentoring session or event due to enrolment numbers or other operational reasons. If this occurs, Learners will be offered:

·         A replacement service at no additional cost; or

·         A full refund if an alternative date cannot be arranged (applicable for Course cancellations only).

KX Institute may update Course content, delivery methods, or assessments at its discretion.

Some Courses require the completion of designated practice teaching hours within the timeframe set for each Course, as follows:

·         Dynamic Mat Course – 30 hours of practice teaching

·         Dynamic Reformer Course – 30 hours of practice teaching

·         Combined Dynamic Mat + Reformer Course – 40 hours of practice teaching

Learners acknowledge that:

·         It is the Learner’s sole responsibility to arrange and complete all required practice teaching hours.

·         Failure to complete the required practice hours within the specified timeframe may result in non-completion of the Course without refund.

Learners may choose to purchase a Studio Plus+ Package, which provides supervised practice teaching sessions at KX Institute–approved studios. Additional terms apply (see below).

·         Studio availability may vary between States and may change throughout the year.

·         Learners must liaise directly with the KX Institute Education Team to book their sessions.

Learners who do not purchase a Studio Plus+ Package must independently arrange their practice teaching hours.

·         KX Institute may, at its discretion, facilitate introductions to KX Pilates studios for observation or practice teaching opportunities.

·         KX Institute does not guarantee placement or studio acceptance into any practice teaching environment.

If a Learner chooses to downgrade from a Studio Plus Package to a Basics Pack:

·         A refund of the price difference between the respective Basics package and Studio Plus+ package will be issued only if none of the supervised practice sessions have been used.

·         If any supervised practice session has been attended or booked (and not cancelled within the permitted window), no refund will be provided for the downgrade.

If a Learner decides not to complete the Studio Plus+ supervised sessions but wishes to remain in the Studio Plus+ tier, no refund is available unless the downgrade criteria above are met.

·         Logbooks are required for Mat, Reformer and Combined Mat + Reformer certification, and must be completed to gain 20 CPD points.

·         Learners must record observation hours, practice teaching hours and self-practice exactly as instructed in the Logbook booklet.

·         The Logbook may be completed digitally online or downloaded and printed.

·         All Logbook entries must be signed by an eligible supervisor (as defined in the booklet).

·         Completed Logbooks must be submitted as part of the final assessment.

·         Failure to submit a complete and correctly filled Logbook may result in an incomplete assessment and ineligibility for certification or CPD points.

·         Complete 100% of all required online modules.

·         Submit a completed Logbook as evidence of observation and practice hours.

·         Submit a practice teaching video within the Assessment Module.

Assessments are evaluated by a certified KX Institute Education Team assessor against a predefined rubric and certification criteria. Learners will be notified of a pass or a fail within fourteen (14) business days.

If the Learner does not pass on their first attempt, they are entitled to one complimentary re-assessment. An Education Team member will provide detailed feedback and explain what requires correction or improvement.

Learners have thirty (30) days from the date feedback is provided to submit their re-assessment. Failure to submit within thirty (30) days results in the complimentary re-assessment being forfeited. Additional re-assessments may be purchased via the “Extras” section in the LearnWorlds Hub. All re-assessments must be completed within ninety (90) days of completing the assessment module, unless a Medical Exemption is approved.

If the Learner does not complete the required re-assessment within the allowed timeframe, they may be required to repeat all or part of the learning to remain eligible for the 20 CPD points. An Education Team member will provide advice based on the Learner’s individual circumstances.

Each Learner receives one complimentary re-submission if their initial assessment is unsuccessful. Re-submissions must be lodged within thirty (30) days of receiving feedback. All re-submissions (complimentary or purchased) must be completed within ninety (90) days of completing the assessment module. Additional re-submission attempts can be purchased through the Extras section in the LearnWorlds Hub. If a Learner does not pass after the maximum allowable re-submissions, or fails to meet the deadlines, they may be required to repeat some or all modules to be eligible for certification or CPD points. Medical Exemptions may be granted at KX Institute’s discretion when evidence is supplied.

The Dynamic Mat Course and Dynamic Reformer Course each include two (2) complimentary mentor sessions with a KX Institute–approved mentor. The Combined Dynamic Mat + Reformer Course includes four (4) complimentary mentor sessions.

·         Mentor sessions are forty-five (45) minutes each.

·         All sessions are delivered online.

Mentor sessions are learner-led and may include: discussion of theory or course content; guidance on session or class planning; observation of the Learner delivering a live online class; technique clarification or teaching methodology support; and personalised feedback and advice.

Additional mentor sessions can be purchased as an “Extra” through the LearnWorlds Hub and are subject to mentor availability.

·         Mentor sessions must be booked at least forty-eight (48) hours in advance.

·         Cancellations by Learners require a minimum of twenty-four (24) hours’ notice.

·         Late cancellations (less than 24 hours) or no-shows will result in the session credit being forfeited. No refunds or replacement sessions will be provided for late cancellations or missed appointments.

Access to Course content will only be granted once the first payment (whether upfront or via instalments) has been successfully received by KX Institute. If the first payment fails or is reversed, Course access may be withheld or removed until payment is resolved.

Full payment of the Course Fee — including all instalments under an approved payment plan — must be received before any certificate of completion or CPD points are issued. Learners remain liable for the total Course Fee regardless of the level of Course engagement.

Payment for Courses must be made in Australian Dollars (AUD) via Stripe (credit card, debit card, and any other supported payment methods) or Afterpay (where available). Other payment methods are not accepted unless expressly approved in writing by KX Institute.

Payments via Stripe are securely processed by Stripe Payments Australia Pty Ltd. By completing a Course purchase, Learners authorise KX Institute to charge their nominated payment method for the full amount payable. Stripe may store, encrypt, and process payment details in accordance with its privacy and security policies. Learners are responsible for ensuring their payment method is up to date and has sufficient funds.

When Afterpay is selected, payment is made in instalments under Afterpay’s own terms and conditions. All approvals, instalment scheduling, late fees, or payment collection are managed solely by Afterpay. KX Institute does not control Afterpay approvals, declines, reversals, instalment schedules, or late fees. Learners are responsible for ensuring sufficient funds for each instalment. Any Afterpay late fees, penalties or charges are the responsibility of the Learner and are not refundable by KX Institute.

Learners are responsible for any bank charges (including international transaction fees), currency conversion fees, transaction fees, or late payment fees imposed by Afterpay or their financial institution. These charges are non-refundable by KX Institute.

KX Institute reserves the right to suspend or revoke Course access if payments fail, are declined, or become overdue, and to withhold certificates, verifications, or CPD points until payment is resolved. KX Institute may charge reasonable administrative fees for repeated payment failures. If a chargeback or dispute is initiated with a payment provider, Course access may be immediately terminated and the Learner remains liable for all Course Fees unless a refund is approved under the Refund Policy.

Continued non-payment may result in termination of enrolment without refund. If terminated for non-payment, reinstatement may only occur at the discretion of KX Institute and may require additional fees.

All Course fees include GST unless otherwise stated.

Learners are entitled to a forty-eight (48) hour cooling-off period from the time of purchasing the Course (the "Cooling Off Period"). If a refund is requested within this timeframe, KX Institute will process a full refund minus a reasonable administrative fee.

If a refund is requested after the Cooling Off Period, refunds are only available in exceptional circumstances support by evidence (determined solely by KX Institute), such as a serious medical emergency, prolonged illness, or the death of an immediate family member. A refund request must be made within six (6) months of purchasing a Course.

Any bank or transaction fees incurred during payment or refund processing are the sole responsibility of the Learner. Refunds may take up to thirty (30) days to process following receipt of a refund request.

If a Learner purchased their Course via Afterpay, any approved refund will be processed in accordance with these Terms and Afterpay’s applicable terms and refund policies. Once KX Institute approves and processes a refund, Afterpay will adjust or cancel any remaining instalments and return any amount already paid in excess of what is owed to the original payment method, subject to Afterpay’s processes and timeframes. Any Afterpay fees, late fees, or charges applied by Afterpay are the responsibility of the Learner and are not refundable by KX Institute.

Courses are delivered predominantly via online modules. From time to time, KX Institute may make available additional face-to-face workshops, live online sessions, or hybrid delivery options. To access the Course and the Course Materials, Learners must:

·         Have access to the internet with a stable connection;

·         Have a device capable of accessing and using the Course portal;

·         Have access to a video camera or other device capable of capturing audio and video content;

·         Create a password to log in to the Course; and

·         Accept these Terms & Conditions.

By purchasing a Course, Learners agree to provide accurate, current and complete information and to update such information to keep it accurate.

By purchasing a Course, Learners agree that they will not:

·         Disclose to any other person any username or password issued for the purpose of undertaking the Course;

·         Provide KX Institute with inaccurate, misleading or incomplete information;

·         Violate any applicable laws;

·         Impersonate a person or complete a Course on behalf of somebody else;

·         Corrupt files associated with the Course;

·         Engage in conduct which may inhibit access by other persons to the Course; or

·         Engage in conduct that denigrates, is defamatory or which may tend to harm, prejudice, or bring into disrepute the reputation or good name of KX Institute, the Course or KX Institute’s business.

Learners must notify support@kxinstitute.com as soon as they become aware of any improper or unauthorised use or disclosure of any login information or Course Materials. Learners must only use the Course and Course Materials for their intended purpose.

All Courses and Course Materials are the property of KX Institute. Learners receive a limited, non-exclusive, non-transferable, revocable licence to use Course Materials solely for: (a) completing their enrolled Course; and (b) applying KX Institute methodologies appropriately in practice after certification. Learners must not: share, copy, record, or distribute Course Materials; upload materials to model-training or AI systems; develop derivative courses or training programs; or use KX trademarks without written permission. Any new intellectual property created during the Course belongs to KX Institute.

KX Institute may issue warnings, suspend access, or terminate enrolment for breaches of these Terms.

If a dispute arises under these Terms, the parties must comply with the following dispute resolution process: (a) the complainant will notify the respondent by giving a Dispute Notice specifying the nature of the dispute, the outcome required, and the action believed to settle the dispute; (b) the parties must in good faith attempt to resolve the dispute by mutual negotiation within fourteen (14) days (or such longer period as agreed); (c) if unresolved, either party may give a Mediation Notice to resolve the dispute via mediation; (d) within ten (10) days from the Mediation Notice, the parties may refer the dispute to a mutually agreed mediator, or request the Victorian Law Society to appoint an independent mediator; (e) the mediator will determine the time, place, procedures and rules for the mediation; (f) the mediation will be without prejudice and confidential; (g) costs of the mediation will be shared equally; and (h) a party will be deemed not to have attended the mediation unless represented by a person with sufficient authority to settle the dispute. No legal proceedings (except urgent equitable relief) may be commenced unless this process has first been followed and the dispute remains unresolved.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies which cannot be excluded, restricted or modified under the Competition and Consumer Act 2010 (Cth), including Schedule 2 – Australian Consumer Law. Where KX Institute is permitted to limit remedies for breaches of consumer guarantees, KX Institute’s liability is limited (at KX Institute’s election) to supplying the services again or covering the cost of having the services supplied again.

To the maximum extent permitted by law, KX Institute, its affiliates, trainers and licensors will not be liable for any indirect, incidental, special, punitive, exemplary, or consequential loss, including loss of profits, revenue, goodwill, or data, arising out of or in connection with the Course, the Course Materials, the Course platform and these Terms.

To the maximum extent permitted by law, KX Institute’s total aggregate liability for all claims arising out of, or in connection with, the Course, the Course Materials, the Course platform and these Terms (whether in contract, tort (including negligence), statute, equity or otherwise) is limited to the fees paid by the Learner to KX Institute for the Course.

Courses are provided on an “as is, as available” basis without warranties or representations of any kind, express or implied, including any implied warranties of uninterrupted availability. Live sessions, recordings and digital materials may vary in availability due to scheduling, maintenance, privacy safeguards, rights management, or technical constraints. KX Institute may update, modify, or withdraw content at any time.

KX Institute does not represent or warrant that: (a) the Course will be delivered uninterrupted, secure or error free; (b) any defects or errors in the Course will be corrected; (c) any content or information that a Learner obtains on or through the Course will be accurate; or (d) the server that stores and transmits the material is free of viruses or other harmful components. Any material downloaded or otherwise obtained through the Course is accessed at a Learner’s own discretion and risk. Completion of the Course does not guarantee employment, KX studio placement, client outcomes, earnings or business performance improvements. KX Institute is not liable for delay or failure to perform caused by events beyond its reasonable control, including, but not limited to, extreme weather, public health emergencies, network or utility outages, industrial action, acts of government, or third-party service failures.

Pilates training involves physical risk. Participation in some Courses may require reasonable physical fitness. Learners must consult a healthcare professional if they have medical conditions, are concerned about any aspect of their physical health, or they are pregnant. Learners acknowledge that there are inherent risks associated with physical training and participating in the practical training components of some Courses, and assume responsibility for their participation in all aspects of the Course. If a Learner experiences pain, dizziness, or discomfort, they should stop immediately and seek professional advice.

Learners are responsible for: (a) ensuring they are physically able to participate in the Course; (b) ensuring a safe environment for any physical activity required to be undertaken as part of the Course; (c) using equipment in accordance with manufacturer guidance and KX Institute instructions; (d) adhering to KX studio policies and location regulations; and (e) seeking appropriate supervision or clearance when required.

KX Institute collects and uses personal information in accordance with its Privacy Policy and may disclose information to partners and service providers as necessary. By enrolling in a Course with KX Institute, Learners acknowledge and agree that:

·         Their personal information and data will be collected, stored, and managed in accordance with the KX Institute Privacy Policy;

·         KX Institute may share Learner data with approved third-party partners directly involved in delivering or supporting the Course;

·         These third-party partners may include, but are not limited to, KX Pilates studios, technology providers, assessment platforms, mentoring providers, and communication or learning management system partners;

·         Data sharing is limited to what is reasonably required to deliver the Course, facilitate assessments, manage enrolment, improve learner experience, or meet regulatory, insurance or compliance requirements; and

·         KX Institute will not sell personal data to unrelated third parties.

Learners are encouraged to review the full KX Institute Privacy Policy for further details on data handling, storage, and disclosure.

Learners must keep KX Institute’s Confidential Information private unless: (a) required by law; (b) already public through no fault of the Learner; or (c) required for legitimate purposes with confidentiality maintained.

These Terms are governed by the laws of Victoria, Australia.

Studio Plus+ Packages provide supervised practice teaching sessions at a KX Institute–approved location: twelve (12) sessions for the Dynamic Reformer or Dynamic Mat Course; and twenty-four (24) sessions for the Combined Dynamic Mat + Reformer Course. All Studio Plus+ practice teaching sessions are supervised by a KX Institute–approved mentor.

Studio Plus+ practice teaching sessions are not transferable to another person and hold no monetary value; they cannot be sold, exchanged, or redeemed for cash.

Sessions must be used within the duration of the relevant course period: nine (9) months for the Dynamic Reformer or Dynamic Mat Course; and twelve (12) months for the Combined Dynamic Mat + Reformer Course. Any unused sessions after the course period ends will be forfeited.

If you are unable to complete your sessions due to a medical condition, you may apply for a medical exemption by emailing support@kxinstitute.com. If approved, KX Institute may offer a credit voucher for the value of the unused sessions, minus a AUD $250 administration fee. Credit vouchers are issued at KX Institute’s discretion and may be subject to additional conditions.

·         Venues for Studio Plus+ practice teaching are determined by KX Institute–approved studios and may change from month to month.

·         Details of available venues in each state will be provided via the KX Institute Learner Hub.

·         Learners must liaise with the KX Education Team to reserve a place at their preferred venue.

·         Spaces are limited and allocated on a first-come, first-served basis.

·         KX Institute will endeavour to increase venue availability based on demand but makes no guarantees.

·         KX Institute reserves the right to change venue locations or cancel practice teaching sessions at any time.

·         KX Institute will aim to provide as much notice as possible and will provide a minimum of forty-eight (48) hours’ notice wherever feasible.

·         If KX Institute cancels a session or venue, you will receive a credit for that session. Credits do not apply to cancellations made by the Learner.

·         You must follow all rules, policies, and instructions of the practice teaching venue.

·         All equipment must be treated with care and respect. Any damage caused by a Learner during practice teaching hours must be repaired or replaced at the Learner’s expense.

·         The Learner is responsible for the behaviour and actions of any guest / practice partners that they bring to the supervised practice teaching session.

·         Supervised practice teaching sessions are strictly for the purpose of learning and practice.

·         Learners must not charge for classes or services conducted during these sessions.

·         Learners must not represent themselves as qualified Pilates professionals until they have successfully completed all required components of their certification.

• Limited to the first ten (10) enrolments per course or until 31 March 2025, whichever comes first.
• Discount applies to the full course RRP.
• Can be purchased upfront or via instalments using the Afterpay payment option.
• Standard purchasing policies apply, including the Cooling Off Period and refund policy.
• Studio Plus Packages are not included in this offer. Learners may purchase supervised practice teaching as an Extra.
• Offer cannot be combined with any other promotion, voucher, or discount.
• KX Institute reserves the right to withdraw or amend the offer at any time.

Payments via Stripe are securely processed by Stripe Payments Australia Pty Ltd. By completing a Course purchase, Learners authorise KX Institute to charge their nominated payment method for the full amount payable. Stripe may store, encrypt, and process payment details in accordance with its privacy and security policies. Learners are responsible for ensuring their payment method is up to date and has sufficient funds.

• Eligible Learners receive 20% off the full RRP of the selected course.
• Proof of prior training must be submitted to support@kxinstitute.com and approved by KX Institute before the discount is applied.
• Discount applies to the course fee only and excludes Studio Plus+ Packages.
• Cannot be used in conjunction with any other offer or discount.
• Standard purchasing conditions, including the Cooling Off Period and refund policy, apply.
  
  

·         Online learning, workbooks, exercise manual & video library (9-month access)

·         2 complimentary mentor sessions (online)

·         Final assessment & complimentary re-assessment

·         KX Institute digital certificate

·         Complimentary KX @ Home access (12 months)

·         15% KX Shop discount benefit

·         5% voucher off YourReformer hire + free shipping

·         3 classes to KX Pilates

·         Includes all Basics inclusions plus twelve (12) supervised practice teaching sessions at a KX Institute–approved location

·         Online learning, workbooks, exercise manual & video library (9-month access)

·         2 complimentary mentor sessions (online)

·         Final assessment & complimentary re-assessment

·         KX Institute digital certificate

·         Complimentary KX @ Home access (12 months)

·         15% KX Shop discount benefit

·         5% voucher off YourReformer hire + free shipping

·         3 classes to KX Pilates

·         Includes all Basics inclusions plus twelve (12) supervised practice teaching sessions at a KX Institute–approved location

·         Online learning, workbooks, exercise manual & video library (9-month access)

·         2 complimentary mentor sessions (online)

·         Final assessment & complimentary re-assessment

·         KX Institute digital certificate

·         Complimentary KX @ Home access (12 months)

·         15% KX Shop discount benefit

·         5% voucher off YourReformer hire + free shipping

·         3 classes to KX Pilates

·         Includes all Basics inclusions plus an extra 2 Mentor Sessions (4 in total) plus an extra 12 supervised practice teaching sessions (24 in total) at a KX Institute–approved location